Shipping policy

Last updated: October 31, 2026

This policy applies to orders placed at https://www.sparksnap.shop/, operated by TANYA DAVID LLC. It explains our shipping coverage, costs, processing schedule, delivery estimates, and assistance with shipment problems.

1. Shipping Origin and Destinations

  • Our products ship from the United States. We provide nationwide delivery within the United States.

  • We currently offer domestic U.S. shipping only. The delivery address and available service are reviewed during checkout.

  • Our business and return mailing address is listed in the contact section below. A business mailing address should not be interpreted as the dispatch location of every order.

2. Free Standard Shipping

  • Standard shipping is free for all orders delivered within the United States. No minimum purchase is required.

  • We do not add a separate standard handling or delivery surcharge. Applicable sales tax and the complete order total are shown before payment is submitted.

3. Business Days and Time Zone

  • For the estimates in this policy, business days are Monday through Friday, excluding U.S. federal holidays.

  • All order cutoff and customer service times are stated in U.S. Eastern Time. Eastern Time follows the seasonal change between Eastern Standard Time and Eastern Daylight Time.

4. Daily Order Cutoff

  • Our daily order cutoff is 6:00 p.m. Eastern Time, Monday through Friday.

  • Orders placed before the cutoff enter the processing schedule for that business day. Orders placed after the cutoff, during weekends, or on U.S. federal holidays begin processing on the next business day.

  • The cutoff does not promise same-day shipment. The processing time below still applies.

5. Processing Time

  • Orders normally require 1–3 business days to process before shipment.

  • Processing includes reviewing order information, preparing the products, packing them, and handing the parcel to the carrier.

  • Please monitor the email address used at checkout in case we need to resolve an order or address issue. If a problem affects the expected schedule, we will communicate with you rather than silently extending the estimate.

6. Transit Time

  • Standard transit normally takes 6–9 business days after the carrier receives the shipment.

  • Transit is separate from our 1–3-business-day processing period. Creating a shipping label does not necessarily mean that the carrier has received the package.

7. Total Estimated Delivery Time

For an order placed before the cutoff on a business day:

  • Processing: 1–3 business days.

  • Transit after carrier handoff: 6–9 business days.

  • Combined estimate: Approximately 7–12 business days.

Orders placed after the cutoff begin their processing schedule on the next business day. Weekends and U.S. federal holidays are not counted as business days in these estimates.

Delivery estimates may be affected by an unexpected disruption. If your order is not progressing as expected, please contact us so that we can review it and provide assistance.

8. Order and Shipment Confirmations

  • You will receive an order confirmation at the email address supplied at checkout.

  • When the order is dispatched, we will send shipment confirmation and tracking information. Tracking may take time to show the carrier's first scan.

  • If you cannot locate a confirmation, check your spam folder and contact hello@sparksnap.shop with your order number or the information needed to identify the purchase.

9. Separate Packages

  • If products from an order are dispatched in separate packages, we will provide the applicable tracking information. Separate parcels do not create an additional standard shipping charge.

  • For returns, the return period for a product is based on when that product was delivered.

10. Address Changes

  • Please check your delivery address carefully before submitting the order.

  • If you notice an error, email hello@sparksnap.shop immediately. We will confirm whether the address can still be changed. Changes may not be possible once fulfillment is underway or the parcel is with the carrier.

  • If an incorrect address or failed delivery causes a problem, contact us. We will review the available options rather than assume that the tracking status alone resolves the issue.

11. Delayed or Lost Shipments

  • If an order has not arrived within the stated estimate, or tracking appears stalled, contact us with your order number.

  • We will investigate using the information available from the carrier and explain the next steps. If the order cannot be delivered or is confirmed lost, we will work with you on an appropriate replacement or refund.

  • If an unexpected issue prevents dispatch within the stated processing estimate, we will provide updated information and obtain agreement to a revised schedule where required. You may request cancellation of an affected order that has not shipped.

12. Packages Marked Delivered But Not Found

  • If tracking shows delivery but you cannot find the package, check the delivery area and, where relevant, other household members or building management.

  • Please also contact us so that we can help investigate with the carrier. You are not required to resolve the problem with the carrier entirely on your own before asking Sparksnap for assistance.

13. Damaged, Leaking, or Incorrect Products

  • Please inspect your package and contact us as soon as you identify a problem.

  • Provide your order number and a description of the issue. Photographs of the product, packaging, and shipping label can help, where reasonably available.

  • For fragrance products, follow any handling and packaging instructions supplied by customer support if a return is necessary. We will arrange an appropriate return method.

  • Approved returns for damaged, defective, or incorrect products are covered by our free return shipping policy.

14. Cancellation After Dispatch

  • Once a parcel has shipped, we may not be able to stop or redirect it. Contact us promptly if you need help.

  • If it cannot be stopped, our applicable Return & Refund Policy remains available after delivery.

15. Contact Information

  • Store Name: Sparksnap

  • Legal Business Name: TANYA DAVID LLC

  • Website: https://www.sparksnap.shop/

  • Email: hello@sparksnap.shop

  • Phone: +1 814-623-2870

  • Mailing Address:

    TANYA DAVID LLC

    2785 E Grand Blvd, Ste 455

    Detroit, MI 48211

    United States

  • Customer Service Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (excluding U.S. federal holidays).

  • Normal Response Time: 1–2 business days.